Warranty & Returns For Approved & Registered Customers

• Return the product to Lodestar Delta
• Follow the returns instructions on the delivery paperwork or
• Email Lodestar Delta here here... or
• Telephone Customer Service on 0048 22 425 8681 or
• Write to Lodestar Delta
A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned (RETURNS FORM), no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete and in ‘as new’ condition with original packaging. Certain product categories, by their nature are exempt from the 14 day return policy; these would include for example consumables.
Lodestar Delta will not accept the return of Goods under the 14 day policy any Goods that have had a manufacturers or suppliers warranty or registration invoked. Lodestar Delta will deem such registration by the customer as acceptance of the Goods.
Lodestar Delta must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis.

The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Lodestar Delta proof of despatch to Lodestar Delta .

In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed.

Any defects in the Goods which under proper use appear within a period of twelve months (or as may be otherwise previously stated by Lodestar Delta ) after delivery and which are due to faulty materials, workmanship or design will be made good by Lodestar Delta either by repair or. At the sole discretion of Lodestar Delta , Where Goods are returned to Lodestar Delta after the expiry of the 14 day money back period but within a reasonable period Lodestar Delta reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any Goods to Lodestar Delta and provide proof of delivery

All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall effect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Lodestar Delta .

The warranty period is twelve months from the date of purchase (unless otherwise stated) if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Lodestar Delta in writing

The above do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof


You have purchased your new Lodestar Delta appliance that has been made to the highest standards. When properly maintained and used the appliance will perform perfectly for many years, and is warranted for 12 months from date of purchase for parts and labour as covered by the terms and conditions of warranty, verification may be required of the defect by a Lodestar Delta engineer, or a Lodestar Delta appointed engineer, provided that such parts have been subjected to normal conditions of use. In addition, there is a further 4 year parts only warranty available at no extra cost; this is limited to the repair or replacement of parts found to be defective. To qualify please ensure the appliance is serviced every year as required by law and that a service kit is used which is available direct from Lodestar Delta

Registration of guarantee and

Lodestar Delta has a commitment to “quality as regards customer care and service” and therefore it is important that you and your installer complete your warranty form completely and correctly and return it to us within 28 days of date of purchase. Alternatively, you can complete the form on line at www.Lodestar Delta fires.com and follow the link on the home page headed “guarantee registration”. In addition, a gas safety certificate must be issued by the installer and you are required by law to register the appliance within 30 working days with the local authority building control and you will find this information to assist you on the same location as the guarantee registration. This guarantee applies to gas fires only, electrical appliances are not included.

By registering you will assist us in identifying the correct parts you may require in the future, or ensuring that the correct parts are given to an engineer for a service visit. Please ensure you provide this to us within 28 days stated, and include the Gas Safe notification number or your warranty will not be valid.

Regular Servicing

It is essential that your Lodestar Delta appliance is serviced, by a suitably qualified Gas Safe engineer or a Lodestar Delta authorised appointed engineer to carry this out at least within each twelve-month period as required by law, and to qualify for your 5-year warranty. It should be noted that that each appliance has different requirements for parts to be replaced at a service and you should consult and purchase the service packs form the Lodestar Delta website relevant to each model and service interval as part of the conditions of your 5-year warranty

Contacting Lodestar Delta

If you need to contact Lodestar Delta for a Warranty service or to purchase spare parts the contact details and procedure are printed on the back page of your installation/user guide

What else should I know?

The following is an extract from the full terms and conditions for warranty which are located in your instruction/user guide and on the Lodestar Delta website.

The following are not covered by warranty: paint work in the fire chamber, fire fronts, and decorative trims, crazing of ceramic components, and marks or clouding on glass, batteries / Battery Leakage, electronic or electric/mechanical components such as remote controls. The warranty is only valid if registered within 28 days of purchase providing all the information stated (proof of purchase will be required and a gas safety certificate must be issued by the engineer on installation and with every service) registration with the local authority via Gas Safe is mandatory and is only for a UK domestic installation, provided the appliance has been installed in accordance to the installation instructions and in compliance with current regulations in a correctly functioning flue. Validation of your installation will be required prior to warranty service/repair; there will be a fee for this. No other validation will be accepted by Lodestar Delta . Accidental damage or improper use is not covered by warranty. This guarantee is non-transferable and is made to the original owner provided that the purchase was made through an approved Lodestar Delta Fires stockist

This guarantee is none transferable and is made to the original owner, provided that the purchase was made through a company appointed stockist

Any installation, labour, transportation or other related costs expenses arising from defective parts repair replacement or otherwise of same will not be covered by this guarantee nor shall the company assume responsibility for same. Furthermore, the company will not be responsible for any incidental, indirect or consequential damages except as provided by law. All other guarantees – expressed or implied – with respect to the product, it’s components and accessories or any obligations or liabilities on the part of Lodestar Delta Fires are hereby expressly excluded. Lodestar Delta Fires neither assumes nor authorises any third party to assume on its behalf, any other liabilities with respect to the sale of this Lodestar Delta Fire appliance.

The appliance must be installed by a competent person in accordance with the Gas Safety (Installation and Use) Regulations 1998.

A Gas Safety Registered installer must be used for this purpose.

This appliance must be installed in accordance with the rules in force and only used in a sufficiently ventilated space.

After a new gas appliance (excluding flueless cookers) has been fitted, the Building Regulations in England and Wales require that the installation must be notified to your Local Authority. Your Gas Safe registered engineer needs to do this, failure to register the appliance may affect your warranty.

It is the LAW that all gas appliances and fittings are installed by a competent person such as a Gas Safe Registered fitter and in accordance with the Gas Safety (Installation and Use) Regulations 1998, the relevant British Standards for Installation, Codes of Practice and in accordance with the manufacturers’ Instructions.

This appliance must be installed in accordance with the rules in force and used only in a sufficiently ventilated space.